EMPOWER ENERGY SOLUTIONS

Introduction

Your privacy is important to Empower Energy Solutions and its affiliated companies (“we,” “us,” “our”). The following Privacy Policy (this “Policy”) discloses the practices we follow regarding your personal information we gather through this website (this “Site”) and through other means, the way we use the information internally, and our policy regarding sharing information with others.

This policy applies to information we collect:

• On this Site.
• In verbal interactions between you and our personnel.
• In email, text, and other electronic messages between you and the Site.
• Through mobile and desktop applications.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use the Site. By accessing or using the Site, you agree to this privacy policy. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

When you request information about or apply for solar panel systems or solar panel system financing, we collect information about you, including Personal Information. “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as defined by applicable law. We collect several types of information from and about users of the Site, including the following information:

• Personal Information: Personal Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, date of birth, or any other identifier by which you may be contacted online or offline;
• Proof of identity (e.g., Social Security Number (possibly limited to the last four digits), National Identity Number, Driver's License number/document, Passport number or document);
• Financial details (e.g., your credit score and history; account balances and payment history; credit card or bank account information; income and tax information; residence type, individual and household annual income, current mortgage details);
• Household Energy Usage Information: Information regarding your household solar system when you purchase a system from us or from one of our distributors. The information you may provide us with includes personal data about you or your household, such as the energy produced, energy utilized, and time of day the energy was utilized.
• Your product purchase history.
• Non-Personally Identifying Information: Information that is about you but alone does not individually identify you; and/or
• Connection Information: Information about your internet connection, the equipment you use to access the Site, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties (for example, our business partners).

Information You Provide to Us

The information we collect on or through the Site may include:

• Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use the Site, subscribing to our service, requesting a quote, or requesting further information or services. We may also ask you for information when you report a problem with the Site.
• Application: If you submit an application to finance a solar product from us or finance a product through an independent entity, we will collect Personal Information from you, such as your contact information, proof of identity, financial details, employment details, and energy usage. We use this Personal Information to assess your eligibility for the financial product applied for and to otherwise process your application.
• Online account: If you sign up or use an Empower Energy application or service, we collect the Personal Information you provide to create a profile, account, collect payment, or to receive information about the performance of your system or Empower Energy products. This may include your contact information, financial details, or energy usage.
• Payments: If you make a payment to us, either directly or through one of our approved service providers, we collect information necessary to process the transaction and validate your identity. This may include your contact information and financial details. When you use an Empower Energy-approved service provider to make a payment, your use of the service is subject to that service provider's Terms and Conditions and Privacy Notice.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through the Site and of the fulfillment of your orders. You may be required to provide financial information to obtain a quote for services from the Site.
• Your search queries on the Site.
• Your Household Energy Usage Information when you purchase an Empower Energy system.

Information we Collect from Third Parties

Throughout the course of our relationship with you, we may receive Personal Information from third parties in order to provide you information about our solar financing products, process your application for a financing product, or to otherwise manage your account with us. These third parties include:

• Third Parties with whom we have a relationship: Empower Energy may receive your Personal Information, such as your contact information and financial details from third parties with whom we have a relationship, including our authorized independent dealers, home builders, and other service providers that assist us with providing lease or financing products to you, including in connection with the underwriting, e.g. approval of those products or the servicing of those products. This information is collected from third parties to determine whether you are interested in and qualify for Empower Energy solar panel financing options and whether that option is right for you.
• Third Parties whom you authorize to provide us information: Third parties from which Empower Energy may receive Personal Information may include our escrow agents, mortgage brokers, real estate agents, your energy company/provider, or individuals authorized to act on your behalf, including pursuant to a power of attorney, whom you authorize to provide information to us on your behalf, including in connection with the sale of your home.
• Financial institutions and consumer reporting agencies: In accordance with applicable law, we may receive your Personal Information, such as your contact information and financial details, from third-party financial institutions and credit reporting agencies who assist us in processing your Personal Information and assessing your eligibility for a solar panel lease/financing product or service. We use consumer reports in accordance with applicable laws.
• Co-applicants: We may also collect your Personal Information from co-applicants or coowners of a dwelling associated with your installation, which may include your contact information, proof of identity, financial details, employment details, and energy usage.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to the Site, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Site.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these or third-party technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See for information on how you can opt out of behavioral tracking on the Site and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Site and to deliver a better and more personalized service, including by enabling us to:

• Estimate our user base size and usage patterns. By identifying patterns and trends in usage, we are able to better design the Site to improve your experience, both in terms of content and ease of use.
• Recognize you when you return to the Site.
• Store information about your preferences, allowing us to customize the Site according to your individual interests.
• Speed up your searches.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site.
• Flash Cookies. Certain features of the Site may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Site. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of the Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Empower Energy, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). You may not decline web beacons; however, they may be rendered ineffective by declining all cookies or modifying your browser settings to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To recommend solar products and financing options/products for you and send finance loan agreements.
• To provide you with information, products, or services that you request from us.
• To present the Site and its contents to you.
• To fulfill any other purpose for which you provide it.
• Create and maintain your account.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to the Site or any products or services we offer or provide though it.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, dealers, installers, service providers, and other third parties we use to support our business.
• To financial institutions, or their organic subsidiaries, who finance the leases and other forms of financing, and other entities who help manage the leases and other forms of financing, send you notice of payments due, and reminders of past due payments.
• To credit reporting agencies (regarding late payments, missed payments or other defaults on your account).
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Empower Energy’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Empower Energy about the Site users is among the assets transferred.
• To third parties to market their products or services to you if you have consented to these disclosures. To opt out of communications from us or third parties, please follow the “Unsubscribe” instructions at the bottom of each email.
• To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of the Site, we will transmit the contents of that email and your email address to the recipients.
• To government and law enforcement officials, agencies or private parties to enforce our rights, respond to legal requests made in compliance with applicable law (subpoena, search warrant, or court order), or in connection with governmental audits or other reporting requirements, e.g. escheatment or unclaimed property reporting obligations.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any subpoena, court order, or government or regulatory request.
• To enforce or apply our agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Empower Energy, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• If we believe you have abused the Site or services offered through the Site to attack other systems or gain unauthorized access to any other system, to engage in spamming, or otherwise violate applicable law or our published terms of use.

EMPOWER ENERGY DOES NOT SELL YOUR PERSONAL INFORMATION.

Third-Party Links

The Site may contain links to third parties’ websites and applications. Other than our third-party service providers or contractors under contractual obligations with us, third parties have no obligation to comply with this Policy, including with respect to the Personal Information or other information that you provide directly to those third parties, that the third parties directly collect from you for themselves, or information that you direct us to disclose to said third party. We do not control those third-party sites or applications and have no means to control how your personal information is collected, used, or disclosed. We recommend that you inform yourself of the privacy policies and/or data practices of that third-party site or service prior to providing personal information to that third party and take any action you deem necessary to protect your privacy and security.

Accessing and Correcting Your Information

Current and past Empower Energy customers may review and change their personal information by contacting us at customer.support@empowerenergy.co to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California residents may have additional personal information rights and choices.

Your California Privacy Rights

If you are a resident of California, the California Consumer Privacy Act ("CCPA") provides you with specific rights regarding your Personal Information. These include:

• Information about Collection, Sale or Disclosure: You have the right to be informed of the categories of Personal Information that we collect about you, the categories of sources from which the Personal Information was collected, the business or commercial purposes for which the Personal Information is used, disclosed, or sold, and the categories of third parties with whom we share the Personal Information, as set forth in this Policy.
• Access to Specific Information: You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. This includes the categories of Personal Information we collected about you; the categories of sources for the Personal Information we collected about you; our business or commercial purpose for collecting or selling that Personal Information; the categories of third parties with whom we share that Personal Information; and the specific pieces of Personal Information we collected about you. If we sold or disclosed your Personal Information for a business purpose, you have the right to request two separate lists disclosing the categories of Personal Information that we sold about you and to whom; and the categories of Personal Information that we disclosed about you for a business purpose. You have the right to receive the Personal Information, which you have provided to us, in a portable, and to the extent technically feasible, a readily useable format.
• Deletion Request Rights: You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.
• Personal Information Sales Opt-Out Rights: You have the right to opt out of the sale of your Personal Information. EMPOWER ENERGY DOES NOT SELL PERSONAL INFORMATION ABOUT YOU.
• Non-Discrimination: Unless permitted by applicable law, we will not discriminate against you for exercising any of your privacy rights under CCPA or applicable law, including:
  • Denying you goods or services;
  • Charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • Providing you a different level of quality of goods or services; or
  • Suggesting that you will receive a different price or rate for goods or services or a different level of quality of goods or services.
• Designating a Third-Party to Act on Your Behalf - In order to designate a third party to act on your behalf, that person must be registered with the California Secretary of State and must have valid written evidence of authority from you to act on your behalf, e.g., a validly executed power of attorney or some other written, notarized documentation that they can provide to Empower Energy. Absent such documentation, Empower Energy reserves the right to refuse to comply with third-party requests for information.
• Verifying Your Requests - During the verification process, depending on the nature of your request, e.g. whether you are seeking access to information versus deleting information, we will first seek to verify your identity against known information in our environment, such as your name, e-mail address, and telephone. Upon receiving your request, we may also contact you via a known email, telephone and/or other secured communication channel to verify your identity. In certain instances, e.g. a mismatch against known information or where you are seeking information on behalf of another person with authorization, we may seek additional verification from you, which may be in the form of you providing a copy of a valid, government-issued identification or a notarized attestation.

Children's Online Privacy Protection Act compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our Site, products and services are all directed to people who are at least 18 years old or older.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Site home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Site and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

customer.support@empowerenergy.co